Yeah, I know this is off topic, but I hate comcast and just had to vent. FIOS WHERE ARE YOU!!!???? I’ve been waiting patiently for 2 years!
Rick Germano blames his customer service problems on “high growth.” How is this growth possible with such a bad company? Only because they have a monopoly on high-speed internet! If you want to be able to see videos and look at pictures, DSL and that new broadband access through the electrical outlet just don’t compare. I’m writing to my congressman!
When you call Comcast, and you have someone from another country on the other line, good luck dealing with off-script problems. For instance, I want to login to comcast and see my bill. I set paperless billing two weeks ago, and now need to know how much I have to give them. So I try to login, but my email is not registered, even though I am obviously registered since I set up paperless billing and received an email saying I need to pay them. So I call them, but the guy on the other line is in India and doesn’t understand so he refers me to the internet department. Now the guy on the other line speaks English but he keeps telling me that my email is *myhusbandsname*@comcast.net. Never heard of this email, nor have we ever checked it. Either they gave us a new email and didnt’ tell us, or they are confused between an email we use to check our balance, and the email they give us when we sign up with them. How do you explain this to a customer service rep? A script just ain’t cuttin’ it!!!!
Lord I hate Comcast!
I was out of internet for two days last week, due to an “outage” in my area. How is that possible, when I can see about 10 wireless networks that are working from my neighbors? (ha ha) I’m sure at least one of those has comcast!
I will send an email of thanksgiving when FIOS comes around.
Sorry So Negative but I really had to vent!
Shannon